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商品編號： 9-101-102 出版日期： 2001/06/21 作者姓名： Datar, Srikant M.;Epstein, Marc J.;Cott, Jeremy 商品類別： Other 商品規格： 23p 再版日期： 2001/10/19 地域： United States 產業： Telecom 個案年度： 1996 - 2000
商品敘述：
In early 2000, Verizon Communications implemented a Human Resources Balanced Scorecard to evaluate the effectiveness of and payoffs from human resource management. This case describes the benefits of the scorecard and the challenges of measurement and implementation. Teaching Purpose: To help students understand: 1) how to implement a Balanced Scorecard, 2) how to measure and improve the effectiveness of support functions, and 3) how to link non-financial measures to financial measures of support functions when financial benefits are difficult to quantify.
涵蓋領域：
Management control;Performance indicators;Balanced scorecard;Hiring and recruitment;Career advancement;Strategy execution
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